QBO ProAdvisor Renewal Just Around the Corner

July 10, 2018

5:23 PM

Earlier this year Intuit announced that there would be a new 'common annual renewal date' for re-certification as a QuickBooks Online ProAdvisor and that date would be July 31, 2018. The announcement specified that Intuit recognized that some ProAdvisors had recently completed certification and that it might be a hardship to re-certify before a full year had elapsed; however, all currently certified QBO ProAdvisors had to either take the new re-certification examination, or the full certification examination, by July 31, 2018 to keep their certification through July 31, 2019.

A new re-certification examination is available that focuses on what's changed in QuickBooks Online. Intuit has been offering re-certification preparation on-line courses and will also offer a 'virtual conference' on July 12 featuring the 'What's New in QuickBooks Online' curriculum to help prepare ProAdvisors to take the re-certification examination.

QuickBooks Online ProAdvisors who do not re-certify by the July 31, 2018 deadline will be required to take the full-certification examination to certify again as a QuickBooks Online ProAdvisor.

Comments (5)

Comment Feed

Help

Hope to make this short but very upset with the pro adviser program tonight. I am mentoring a person who wants to become an independent bookkeeper and already took the time to pass the first certificate last year for being a pro advisor.

This year she went to to do the recert and failed the 2nd half two times. She came to me tonight and we worked on it together and I am 100% positive that she passed. We submitted it and QBO locked up, all other web sites were fine so it wasn't our internet. She had to take it again, some of the questions were the same but others not, again I know she passed based on my experience and passing it myself.

But that one locked up too and then it says she made her 3 attempts and is locked out for 60 days.

We called QBO and spent 2 hours on the phone trying to prove to them which include a video of the questions and answers of the test she took and they said nothing we can do as you can't prove that it was a QBO issue.

Then they said here are the times she took the test.... the last one was 6/25/19 (today is 6/24) at 12:05 am. When we said thats not possible they said this is a glitch in our system but I am sure it has nothing to do with her test. It probably doesn't but all we wanted was that 3rd attempt back so she could submit it, if possible.

My biggest disappointment is that I am trying to mentor her into this business, she doesn't have clients yet as she is still running her other business but now isn't interested in re certifying on the full test as she can keep her free version of QBO without being certified so why take the time. She may or may not follow in this work if these are the problems she will be having.

So very disappointed tonight and embarrassed. If you have ides on who I can push this up to, I would love to hear it.

Shawn Hanlon more than 4 years ago

Don't stop at the first level of support...keep going up the chain!

Get back on the phone with support, and 'don't stop', don't accept... we are sorry we can't do anything about it. Obviously the problem was 'on their end' if it locked up twice in a row. Make certain to ask for a supervisor, then ask for their supervisor, then keep asking higher up... be polite at all times, just 'insist politely' I want to speak to 'your supervisor' about this... if they can't resolve this, then do the same "I am sorry, but I am not taking 'no for an answer, I want to speak to YOUR Supervisor...". Ultimately you are trying to get to Misty Megia who Leads the ProAdvisor Program.... but that's probably difficult to do via the normal 'help route', but you might get as far as Jessica McCracken who is one of her assistants in charge of ProAdvisor 'Engagement'. Ultimately you can take it to the 'Office of the President' (of Intuit) if the ProAdvisor team can't get it resolved.

insightfulaccountant.com more than 4 years ago

QBO Recertification

Is there a way to see if your QBO certification is valid thru July 31st?

Chris more than 5 years ago

Contact ProAdvisor Support

You need to contact ProAdvisor Support, but odds are if you have taken QBO Cert before the latest examination issues in March/April, you will need to take the Re-certify exam to stay certified after July 31, 2018.

We suggest you contact ProAdvisor support for verification of your requirements if you are in doubt.

insightfulaccountant.com more than 5 years ago

re-certification test

they sent email to everyone even if they have already taken the re-certification test. I chatted with them yesterday and they told me I was good until next year already to ignore email.

Cathy Webster more than 5 years ago