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Customer Service

If you have e-commerce clients, check out these tips from Marissa Perez on how to help them compete with major companies. Read more

People & Business

If we can make our businesses more approachable, we would probably have a lot more clients willing to try us out. Today’s article gives you a chance to evaluate whether you are making it as easy as possible for new customers to do business with you. Read more

Tax & Practice Management

Social media data can tell accountants and financial advisors a lot about the current relationship between the company and its clients. Ryan Pell tells you how to understand this information and use it to gain more clients, furthering your firm. Read more

People & Business

Jason Grills gives us his 6 ways to give great customer service without breaking the bank. Read more

People & Business

How to Make Social Media Work for You: Part 3

Mollie Macklin, Communications Manager for Insightful Accountant, discusses how to use social media as a tool to grow your accounting business in Part 3 of her series. Read more

Apr 12, 2018 6:00 AM From The Publisher

ProProf's Robin Singh shows us how through the utilization of a self-service knowledge base platform, businesses can ensure lower costs in several different ways. Read more

General Ledger

Business thought leader Mike McKenna on how to make your customer service go above and beyond what your clients expect. Read more

, People & Business

Talent development thought leader Kate Zabriskie shares her secrets to building a great service culture for your clients. Read more

People & Business

Customer experience thought leader Joseph Michelli explains why it's better to go retro in the art of customer service. Read more

People & Business

Contributing Author Caren Schwartz lends her writing style to describing some recent experiences she has had with software customer support teams. You will either get a warm fuzzy, or cry, with her over these experiences we thought worth sharing. Read more

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