Bug Alert
QuickBooks Plus subscribers are reporting that they get the message that their QuickBooks Subscription has Expired when they try to open QuickBooks or their Company File.
QuickBooks Pro Plus and QuickBooks Premier Plus subscription licenses require that you connect to the Internet on a regular basis. This message may display if your computer has not connected to the Internet for 14 consecutive days (such as if you disconnected your system while on vacation) or if the subscription license is not current and active (such as if your credit card has expired).
If you recently upgraded from QuickBooks Pro or Premier to one of the QuickBooks subscription plans such as Pro Plus or Premier Plus, you may also be experiencing this problem.
Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Sync QuickBooks license data online
If you are able to open QuickBooks:
1. From the QuickBooks Help menu, choose Manage My License > Sync Data License Online.
2. Once your license has been synchronized, try to open your company file.
If you cannot open QuickBooks to access the Help menu or if you still encounter the message after syncing your license data, try solution 2.
Solution 2: Reset Internet Explorer settings
1. Close QuickBooks.
2. Go to Internet Options
a. Open Internet Explorer. Press ALT (to show the hidden toolbar), click Tools and select Internet Options. OR
b. Open Control Panel and click Internet Options
3. Go to the Advanced tab and click Reset.
4. Try Solution 1 steps again.
If neither of the solutions above resolve your issue, contact QuickBooks Technical Support.
Content adapted from: http://support.quickbooks.intuit.com/support/articles/SLN41890