It is not that I don't have enough to do trying to cover a single software/app topic within a single month, but we know some of you like to read about other choices or options. So, from time to time I try to sneak in other apps or an app mini-series that you might find helpful or interesting.
Zoho Assist provides secure cloud-based remote support and access to deliver customer support. You will easily establish secure web-based, on-demand connections to remote PCs, laptops, mobile devices, and servers for both Windows and Mac.
With Zoho Assist, you can troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Alternatively, via email, you can invite the user of a remote computer to join a session for remote support or troubleshooting.
During the connected session, you can chat with your customer via voice or video, which helps resolve issues more quickly. You cannot only view and control your customers' remote shared screen, but also share your screen with a customer during a support session.
Source: Zoho Assist
In addition, you can share your computer's clipboard with the remote computer. This helps you copy anything in your computer and paste it on any file in the remote computer. This feature can be disabled or denied by either the technician or customer during any remote desktop session.
Source: Zoho Assist
While connected with Zoho Assist to a remote computer, you can simultaneously view and navigate any number of monitors connected to the remote computer via the remote session. You also can arrange monitors in predefined configurations based on your own preference.
Zoho's hassle-free system for multi-monitor navigation allows you to move between monitors of the remote desktop with a click of your mouse.
Source: Zoho Assist
As you proceed through your remote support session, you can easily capture key information in the form of session notes to be referenced later. You can edit and download these notes anytime either during the session, or after, for record-keeping purposes.
Source: Zoho Assist
You can set up unattended remote access for computers. When time is of the essence, it is simple to schedule a remote session at a preferred time. Reminders also can help you, as your customers keep track of your scheduled session.
Source: Zoho Assist
Technicians can transfer files during a live session to or from remote computers. The transfer function is completely secure because it uses SSL 256-bit AES encryption. File Transfer sends installation files, patches or updates to your customer's computer, or receives files that require troubleshooting from your customer's computer.
Source: Zoho Assist
Technicians also can reboot any remote desktop with a single click whenever needed, and reconnect to the session without losing control.
Zoho Assist was designed with enterprise functionality in mind, so the technical support company's logo and email can be branded to the support features and portal. The portal URL can even be configured with custom domain mapping to carry the company's branding forward.
And the Zoho Assist Mobile App lets you provide support even on-the-go. Its powerful remote access app gives you any customers’ screens right on your mobile device so you can provide effective remote support and assistance from any location.
Source: Adapted from Zoho Assist by Insightful Accountant
When you need a solution to provide remote support and deliver customer assistance for technical issues, Zoho Assist empowers you with one of the best remote support solutions and experiences within the industry.
For more information, check out the Zoho Assist website. It offers a variety of plans and pricing levels designed to fit most needs and budgets.
And, if you are into IT, you may want to check out its special feature set designed for Enterprise-level IT organizations, including Remote Work, Remote Management, Remote IT Support, Help Desk, and more.
By the way, if you have a favorite remote support app/software, let us know by posting in the comments section below.
Footnotes and Disclosures:
Portions of this feature, including graphical artwork contained therein, have been adapted from content appearing on the Zoho Assist. Zoho Assist and Zoho are registered trademarks of Zoho Corporation, headquartered in Chennai, India. All such source materials within this feature by Insightful Accountant were adapted and are furnished solely for educational purposes.
Any other trade names used herein, including any other vendor (app/software) discussed within this article, refer to products that may be registered, trademarked or otherwise held by their respective owners. They are referenced for informational and educational purposes only.
This is an editorial feature, not sponsored content. No vendor within this article has paid Insightful Accountant or the author any form of remuneration to be included within this feature. The article is provided solely for informational and educational purposes.
The publication of this article, nor the inclusion of this product within any related series, does not represent an endorsement by either the author or Insightful Accountant.
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