Apparently a lot of QuickBooks users already have been (and are continuing to have) big problems with the changes that MTL (Money Transmission License) Payments Compliance is causing in QuickBooks when it comes to printing receipts.
For example, one user wrote:
"I process credit cards through Intuit using sales receipts in QuickBooks Desktop and I've always printed a single page sales receipt. In October, my Desktop sales receipts started printing a second page that has credit card transaction information on it. This had never been the case in all the years I've processed credit cards using QuickBooks Desktop. I can't find a way to turn this second page off in QuickBooks. How do you stop the sales receipt from printing the second page with the credit card transaction information?"
Don't think this is a lone inquiry. Not only has Insightful Accountant received multiple inquiries like this, but there are several inquiries and similar email chains within QuickBooks Help all seemingly going unresolved.
Well, folks the answer is straight forward. This isn't a glitch. It's 'compliance.'
We told you in several of our QuickBooks Desktop Maintenance Release articles over the past month about something called Money Transmission License (MTL) Payments Compliance, which was part of the updates to QuickBooks Desktop 2023, 2022, 2021 and 2020. All of these versions have been recently updated, or have updates pending your installation, that include MTL Payments Compliance.
Money Transmission License Payments Compliance requires Payment Receipts generated after online payment processing to be MTL compliant so they display MTL specific fields and disclosures. These fields include the Payment Amount, the Total Amount, the Date of Transaction, the Payment Method and the Authorization Code.
In order to prevent this information from interfering with the configured receipt template within QuickBooks Desktop, the MTL compliant fields and disclosures are printed on a second page of the receipt.
This really has to do with another compliance mandate, and Intuit is simply being compliant and has implemented the compliance requirement in as unobtrusive a manner as possible without compromising everyone's existing sales receipt templates by adding the compliance information as a second page.
The fact that receipts now require an extra sheet of paper to print and be compliant belongs with the Rule Makers, not QuickBooks, Intuit Merchant Services, and certainly not the programmers, support personnel or help desk.
The people in support—whether they are in ProAdvisor Support, QuickBooks Support, Desktop Support, Merchant Service Support or working the help desk chat lines—are just on the clock doing a job. They don't have any control over these compliance issues, and they can only take your input as to how you wish it worked and if you have a better idea as to how they can still make it compliant on a single page.
So please remember, it is not going to help to get upset with them, they are not the cause, and really, neither are the people they work with or for.
And, just because an Intuit support tech can't resolve this issue for you today, doesn't mean they might not be your salvation for a different problem tomorrow. — Murph
Like what you're reading?
Subscribe to our FREE newsletter and we'll deliver content like this directly to your inbox.