There are a lot of great Apps that are listed on Apps.com that integrate with QuickBooks Online and most times users can connect these Apps very easily to QuickBooks Online.
Get TPI App for QBO
On some occasions, users may see error messages or will have difficulties connecting Apps. I would first like to explain how this process works which will help explain why some users see certain error messages or behaviors.
How is the Connection Made?
In order to try/buy any third party Apps a user must first have any of the following user profiles below for that particular QuickBooks Online company file:
• Master Admin
• Company Admin
• QuickBooks Online Accountant User **
Sign-in to App Center Account
**At the time of the writing of the article QuickBooks Online Accountant users need to sign in at Apps.com to work with any third party applications. Also after connecting any App, check to make sure that the App was connected to the correct company. If the App attaches to the incorrect company contact the App developer.
Please note that the connection is made at the Intuit Id level and not at the company level. The email address that is associated with your Intuit Id can be found under the gear icon/your account/personal and is what you will see listed within any App as the user. Please note that this email address can be different than what is listed in the User section of QuickBooks Online.
Authorize App Connection
So just because you have added an App does not mean that all users will have access to it. You will need to go to the App and add them as users
What Methodology is Used to Connect the App?
In order to be listed on Apps.com the App must use OAuth to connect to QuickBooks Online. In layman’s terms what this means is that when the user connects the App to QuickBooks Online an Access Token is generated for ease of future access. For security reasons these tokens are not open ended and do expire from time to time which will cause an App to become disconnected.
QuickBooks Online Third Party App Roles
There are two roles within a Third Party App which are described below:
• Admin: The Admin user is the one that initial connected the App to the QuickBooks Online company. The Admin can invite other users to use the App at their discretion.
• Participant: A user of the third party App.
How do Users Access the App on an Ongoing Basis
If you are an Admin user of the App you can access the App directly from within QuickBooks Online. Participant users must go directly to the third party app website.
Common Error Messages:
1. Error Code: app_already_purchased
Message: The application has already been subscribed to by another user for this company. Please contact (email address) to make changes to this subscription.
If this is a current App please ask the person listed in the error message to add you as a user for the App.
If you no longer wish that this person be the Admin of the App if they are still a current QuickBooks Online user for that company ask this person to sign into QuickBooks Online go to Apps/My Apps and then look for the App in question and select the disconnect link.
If this person is no longer part of this QuickBooks Online company file the fastest way to get this resolved is to contact the App developer with the QuickBooks Online company id and ask that the Admin user be changed.
2. Why do I not see the App listed in My Apps?
By Intuit’s design only the Admin of the App can access Apps from within QuickBooks Online. Any other user of the App must go directly to the Apps website. If you are the Admin user and still cannot see the App then it is possible that the Intuit access token has expired. You can go to Apps.com and search for the App and select try it now and the reconnect the App.
3. The App was working flawlessly now I am having problems access it.
Occasionally there might be issue on the Intuit Platform. You can check the status of all Intuit Platforms at https://intuitdevelopergroup.statuspage.io/
If you do not see any issues listed at the website above you can request the Admin user go to the Apps section of QuickBooks Online and disconnect the App and then reconnect the App.
If this does not resolve the issue reach out to the App developer directly.
Author's Note: This article is not meant to address all connection issues that QuickBooks Online users may encounter when trying, buying or using Apps; rather, it is intended to serve as an overview of the most common issues that we have seen with our Transaction Pro Importer users.
If you have issues that you cannot resolve you should reach out to the App developer and not the QuickBooks Online support team. You can find the App Developers contact info on the support tab of their listing on Apps.com.
About the Author: Karen Magno has been helping small business save time and manual data entry for over 10 years using the Transaction Pro Importer, Exporter and Deleter products for QuickBooks Desktop and QuickBooks Online. You can find out more about these time saving tools at www.transactionpro.com