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Customer Service

ProProf's Robin Singh shows us how through the utilization of a self-service knowledge base platform, businesses can ensure lower costs in several different ways. more

Feb 21, 2017 8:00 AM General Ledger

Business thought leader Mike McKenna on how to make your customer service go above and beyond what your clients expect. more

Jan 11, 2017 11:00 PM , People and Business

Talent development thought leader Kate Zabriskie shares her secrets to building a great service culture for your clients. more

Dec 27, 2016 10:00 PM People and Business

Customer experience thought leader Joseph Michelli explains why it's better to go retro in the art of customer service. more

Nov 14, 2016 4:50 PM People and Business

Contributing Author Caren Schwartz lends her writing style to describing some recent experiences she has had with software customer support teams. You will either get a warm fuzzy, or cry, with her over these experiences we thought worth sharing. more

Aug 3, 2016 8:38 PM People and Business 2 Comments

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