Are We On The Titanic?



Comments (5)

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Yes, Know and Maybe

Yes, I looked at other solutions like Xero and Freshbooks for some clients. I became certified in Freshbooks and would like to complete Xero certification. However I am a single member S corp with a workforce of one. I do bookkeeping and tax services. I can't learn everything to please everyone. Fortunately my clients that use apps are on QBO and none using desktop are using any apps. I canned several apps that wouldn't work with desktop going forward last year. Didn't really use them enough to notice the loss, and saving on the additional fees.

Going forward I just plan to spend extra time learning new apps, that will work with desktop as needed by a client. But only if the client is willing to pay for my time. I don't anticipate it hurting my business currently. But going forward it may limit the clients I am willing to take on if it requires to much time learning new products for only that one client, versus a product that will work with multiple desktop clients.

Rebecca Neilson 250 days ago

It's cold...

I know Intuit is salivating thinking about all the subscription income they think will be coming their way. But my clients don't want to "dumb-down" to QBO. It takes my staff longer to perform their tasks on the smaller clients that are on QBO. It's not that they are unfamiliar with the processes. Data entry and month-end clean up simply takes longer in QBO because it is not designed for accountants who know what they want to do and do it fast. I wish Intuit would spin off the desktop version to a company that is dedicated to the SMB market!

Bryan Potts 252 days ago

QBO is indeed slower

the slow response of the web-based product is a HIGH PRICE to pay for the folks that do the front-end data entry work. By effectively emasculating the desktop product Intuit is saying "if you want these features you need to pay us ransom". That ransom demand is a real insult to the customers who have helped intuit build Quickbooks. And BTW - QBO is still seriously deficient in many areas.

Bill Rogers - triple-certified ProAdvisor 250 days ago

Not to worry..

Dawn, those of use who support the desktop editions have known for quite some that we were riding on the Titanic. But now we don't have to worry about drowning...because Intuit has just told us that it's "un-syncable". (Bad pun, but I couldn't resist.)

I understand Intuit's push toward QuickBooks Online for revenue reasons--subscription based revenue, the idea that the growth will all be in cloud-based stuff, etc. I get that. But I can only have lukewarm respect for any company or business model that knowingly abandons long-time customers by pushing them toward something with only a subset of the features they need. Implying in their advertising that "QuickBooks is QuickBooks" --that QBO is fully equivalent to the desktop editions, only newer and better--Intuit is disrespecting (my opinion) help the small business person who depends daily on features of QBD which have no real equivalent in QBO.

Mark Wilsdorf 252 days ago

you make many good points

I just wish there was a viable and vociferous "desktop advocate" inside Intuit - they are forcing many of us to look at Xero and other alternatives.

Bill Rogers, CPA 250 days ago

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