Customer Support - My Experiences

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#7 - Hearing

For phone support, the techs often get so engrossed in their scripts they don't realize that they've asked you a question and received an answer multiple times, then ask it again! I assume it's because they've gone to another script that needs the same info.

Lynda Moscatello 168 days ago

Customer Support - My Experience

Caren, you are so right. I feel it is getting worse every day. One hand does not know what the other hand is doing is some of these customer service situations. Untrained too.

Marie Porolniczak 168 days ago

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