Not long ago, our office began receiving frequent calls when a QuickBooks Point-of-Sale V12 client was trying to open their company file, and nothing happens. These clients report that they are left at the Start Company screen, and clicking next just brings them back to this same window.
Point-of-Sale V12 Start Company window
Apparently a recent update to Microsoft Windows 10 keeps the Intuit entitlement client from starting automatically. The fix is pretty simple.
To correct the problem:
1) In the “Ask Me Anything” search bar next to the Start button, type Services.
2) You should see Services listed as a desktop app. Click to open it.
3) Scroll down to Intuit Entitlement Client V8 and select it.
Windows Services Entitlement Client
4) Right click and choose Properties.
5) Click Start up type and select Automatic (Delayed Start).
Entitlement Service Properties
6) Click OK.
7) Click Start, to start the service.
8) Now, launch Point-of-Sale, it should start normally now.
It's an easy fix, but one you might not have thought of, if you hadn't previously heard of this problem.
About the Author: William S. English is President of English Management Solutions, Inc. and a recognized expert in Point-of-sale solutions including QuickBooks Point of Sale. Will’s company has been serving clients across the United States including Hawaii since 2002.
Will is a Certified QuickBooks ProAdvisor, a Certified QuickBooks-Point of Sale ProAdvisor, a Certified QuickBooks-Enterprise ProAdvisor, and a Certified QuickBooks-Online ProAdvisor. He is also Certified in QuickBooks Point of Sale powered by Revel, and is a member of the Intuit Reseller Program in addition to be a Revel Certified Reseller.
Will is the author of numerous articles and texts on Point-of-sale and Retail business operations, including a ‘just released’ handbook: ‘The Essential Guide to Taking Physical Inventory’ which describes best practices for using QuickBooks Point of Sale and Portable Data Collection Terminals when conducting a physical inventory.
Will has written several articles for Insightful Accountant, is a member of the Intuit Writer/Trainer Network, and we consider him our resident Guru in all things Point-of-sale. He is also a frequent contributor to Insightful Accountant in 'all things' POS related.