Networking QuickBooks 2017 – Part II

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Intuit Statement Writer

This question is to Bill on a different topic. I recently updated my computer to Windows 10 in order to have a remote office and access my computer in the office. I was running Windows 7. I have been using the QuickBooks Statement Writer 2014 to create financial statements for 2 different clients from QBs 2015 & 2017 Accountant's Edition. Now we are having a problem where the reports will create but we are unable to create or save the PDF of the reports. Do you have any suggestions for us. We have made sure all files are on my hard drive, reinstalled the QBs 2017 program, repaired my Acrobat Reader program, repaired my Office 2010 program. I've been on the phone with a QBs tech support for almost 2 hours with no answer. They are upgrading my case for more research. I just was wondering if you possibly have had any experience with something like this. I would appreciate any input you might offer.

Lynn Miller 62 days ago

Start with the basics, and work on from there...

1. Make sure you have a supported version of Microsoft Excel. QSW is compatible with full version Excel 2010 (32-bit - not 64-bit). It isn't compatible with some of the cheaper 'office' products like student, etc.

2. Review the log file QSW creates: isw_YYYY.log (where "YYYY" is the year, such as isw_2017.log). This file shows user activity and errors that have occurred (look at the very bottom of the log file). You can browse to the location of the file (C:\ProgramData\Intuit\Statement Writer) but you need to turn on hidden files and folders to find it.

insightfulaccountant.com 59 days ago

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