I just came across this Brad Smith interview in The Huffington Post-Australia and thought it was pretty good and worth sharing. He makes some really good points about business growth and change.
In a nutshell, the article boils down to 3 key points:
Know Your Customer
- Know what they need and what they want and deliver it to them the way they want to receive it.
- If you have not read Eric Ries' Book, Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Busiensses, you should.
Don't Fear Failure
- Failure hurts, but not nearly as badly as not trying!
You can read the entire interview by clicking here.